Terms & Conditions

General Terms and Conditions and Customer Information

I. General Terms and Conditions

1. Basic Provisions

  1. The following terms and conditions apply to contracts that you conclude with us as the provider via the website solesvibe.com/. Unless otherwise agreed, the inclusion of any terms and conditions used by you is hereby rejected.
  2. A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that cannot predominantly be attributed to their commercial or independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

2. Conclusion of the Contract

  1. The subject matter of the contract is the sale of goods.
  2. As soon as the respective product is placed on our website, we make you a binding offer to conclude a contract under the conditions specified in the product description.
  3. The contract is concluded through the online shopping cart system as follows:
    • The goods intended for purchase are placed in the “shopping cart.”
    • You can access the “shopping cart” at any time via the corresponding button in the navigation bar and make changes there.
    • After opening the checkout page and entering your personal data as well as the payment and shipping conditions, all order details are displayed again on the order overview page.
    • If you use an instant payment system (e.g., PayPal / PayPal Express) as a payment method, you will either be redirected to the order overview page in our online store or first redirected to the website of the instant payment provider.
    • If redirected to the payment provider, you make the appropriate selections or enter your data there. Afterwards, you are redirected back to the order overview page in our online store.
    • Before submitting the order, you have the opportunity to check all information again, change it (including using the “back” function of the internet browser), or cancel the purchase.
    • By submitting the order via the “Buy” button, you legally accept the offer, thereby concluding the contract.
  4. Order processing and the transmission of all information required in connection with the conclusion of the contract take place by e-mail, partly automatically. You must therefore ensure that the e-mail address you have provided is correct, that receipt of the e-mails is technically guaranteed, and especially that it is not blocked by spam filters.

3. Special Agreements Regarding Offered Payment Methods

(1) Payment by Invoice via Klarna Germany

In cooperation with Klarna, we offer purchase on invoice as a payment option. The payment period is 14 days from the invoice date. The invoice is issued when the goods are shipped and is sent either by e-mail or together with the goods. Payment must be made to Klarna. Please note that Klarna invoice payment is only available to consumers. The complete terms and conditions for invoice purchases can be found here.

Privacy Policy

Klarna checks and evaluates your data and exchanges information with other companies and credit agencies where there is a legitimate interest and reason to do so. Your personal data is processed in accordance with applicable data protection laws and as stated in Klarna’s Privacy Policy.

4. Right of Retention, Retention of Title

  1. You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.
  2. The goods remain our property until the purchase price has been paid in full.

5. Warranty

  1. The statutory warranty rights apply.
  2. As a consumer, you are requested to inspect the item immediately upon delivery for completeness, visible defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so does not affect your statutory warranty rights.

6. Choice of Law

  1. French law shall apply. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the country of the consumer’s habitual residence is not withdrawn (principle of favorability).
  2. The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) shall expressly not apply.

Customer Information

1. Online Shop Operated By

Pyramid Products BV
Zwaanstraat 54, 5038BZ Tilburg

Chamber of Commerce (KVK): 96782358

E-mail address: Info@solesvibe.com

Alternative Dispute Resolution

The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at:
https://ec.europa.eu/odr

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

2. Information on the Conclusion of the Contract

The technical steps for concluding the contract, the conclusion of the contract itself, and the correction options are carried out in accordance with the provisions under “Conclusion of the Contract” in our General Terms and Conditions (Part I).

3. Contract Language, Storage of Contract Text

  1. The contract languages are German and English.
  2. We do not store the complete contract text. Before submitting the order through the online shopping cart system, the contract data can be printed or electronically saved using the browser’s print function. After receipt of the order, the order data, the legally required information for distance contracts, and the General Terms and Conditions will be sent to you again by e-mail.

4. Essential Characteristics of the Goods or Services

The essential characteristics of the goods and/or services can be found in the respective offer.

5. Prices and Payment Conditions

  1. The prices and shipping costs stated in the respective offers are total prices. They include all price components, including all applicable taxes.
  2. Shipping costs are not included in the purchase price. They can be viewed via a corresponding button on our website or in the respective offer, are shown separately during the ordering process, and are to be borne by you unless free delivery has been offered.
  3. If delivery is made to countries outside the European Union, additional costs may arise for which we are not responsible, such as customs duties, taxes, or transfer fees (bank transfer or exchange rate fees), which must be borne by you.
  4. You must bear the costs incurred for money transfers (bank transfer or exchange rate fees) in cases where delivery takes place in an EU member state but payment was made outside the European Union.
  5. The payment methods available to you are indicated on our website or in the respective offer under a corresponding button.
  6. Unless otherwise stated in the individual payment conditions, payment claims arising from the concluded contract are due immediately.

6. Delivery Conditions

  1. The delivery conditions, delivery date, and any existing delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.
  2. If you are a consumer, the law stipulates that the risk of accidental loss and accidental deterioration of the sold item during shipment passes to you only when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you independently commissioned a carrier not designated by the entrepreneur or another person appointed to carry out the shipment.

7. Accuracy, Completeness, and Timeliness of Information

We are not liable if the information provided on this website is inaccurate, incomplete, or outdated. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this website is at your own risk.

This website may contain certain historical information. Historical information is not necessarily current and is provided for informational purposes only. We reserve the right to modify the contents of this website at any time but have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

8. Changes to Service and Prices

The prices of our products are subject to change without notice.

We reserve the right to modify or discontinue the service (or any part or content thereof) at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the service.

9. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your e-mail address and credit card numbers and expiration dates, so we can complete your transactions and contact you as needed.

Please review our return policy for more information.

10. Personal Data

Your personal data submitted through the store is governed by our Privacy Policy.

11. Disclaimer; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not guarantee that the results obtained from the use of the service will be accurate or reliable.

You agree that we may remove the service for indefinite periods of time or cancel the service at any time without notice.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided “as is” and “as available” without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Solesvibe, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including but not limited to any errors or omissions in any content, or any loss or damage incurred as a result of using the service or any content (or product) posted, transmitted, or otherwise made available through the service, even if advised of the possibility thereof. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Solesvibe and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.